Service and Service Level Agreement
After implementation, we find it important that the delivered product works as intended and continues to do so. Questions from an organisation are answered quickly so that it’s not possible for doubt or problems to arise surrounding the use of the implemented software. When everything works as intended, maintenance and other services are covered by a suitable Service Level Agreement.
Optimisation for the best results
Both during deployment of the new system and after completion, we regularly visit you to talk about your experiences and questions from the organisation. From end user and key users to those with final responsibility, every question and comment matters. This allows us to optimise your solution directly after the operational deployment, so that you achieve the best results. We have developed a methodology for this that is particularly effective both for your organisation and for us.
Our methodology works as follows: the key users within your company collect questions and issues, which are processed by one person: the moderator. The moderator communicates these questions and issues to TechniaTranscat, so that we can effectively answer or solve them. This methodology is essential for the success of the project, because it allows us to quickly and accurately resolve any issues.
Service Level Agreement
The Service Level Agreement (SLA) is not a standard agreement; it is fully tailored to your needs, which means you can count on the support you actually need. With the knowledge and experience of our specialists, we advise you on what specific terms to include in the SLA. All this is to ensure that you get what you really need. This is based on your own organisation’s capacity for solving issues. The focus of the SLA is primarily on the A for Agreement: mutual agreement is key.